Genexia Health Telemedicine
Virtual consultations offer a convenient way to receive healthcare services without the need to visit a physical clinic. This is convenient if you don’t have a doctor or don’t have time for an in person visit.
Get Care for Common Conditions Online
Earaches
Symptoms: Earaches can vary depending on the cause. They may be dull, sharp, throbbing, or burning. You might experience pain in one or both ears, along with a feeling of fullness or pressure.
Other symptoms can include:
- fever
- drainage from the ear
- difficulty hearing
- and tinnitus (ringing in the ears)
Possible Conditions: Ear infection (otitis media), Swimmer's ear (otitis externa), Earwax buildup
Sinus problems
Symptoms: Sinus problems can cause facial pain and pressure, especially around the forehead, cheeks, and bridge of the nose.
You might also experience:
- congestion, runny or stuffy nose
- headache
- fatigue
- cough (especially at night)
- and postnasal drip (feeling of mucus dripping down the back of your throat)
Possible Conditions: Sinus infection, Allergies, Nasal congestion, viral illness
Sore Throat
Symptoms: A sore throat is a painful, scratchy, or burning sensation in the back of your throat. It can make swallowing difficult and sometimes cause a hoarse voice.
Other symptoms can include
- fever
- swollen glands in the neck
- cough
Possible Conditions: Strep throat, Viral pharyngitis/tonsillitis, Allergies, Irritant (like due to smoke or dry air).
Urinary Symptoms
Symptoms: Urinary symptoms can include:
- pain or burning during urination
- frequent urination
- feeling like you can't empty your bladder completely
- blood in your urine
- or urgency (sudden need to urinate).
Possible Conditions: Urinary tract infection (UTI), kidney stones, kidney infections, vaginitis
Eye Infections
Symptoms: Eye infections can cause a variety of symptoms, including:
- Redness in the white of the eye (sclera) or inner eyelid (conjunctiva)
- Pain or irritation in the eye
- Feeling like something is in your eye (foreign body sensation)
- Increased sensitivity to light (photophobia)
- Watery or tearful eyes
- Discharge from the eye (may be clear, yellow, or greenish)
- Crusting of the eyelashes, especially in the morning
- Blurred vision
Possible Conditions: Pink eye (conjunctivitis), viruses, or allergies. Stye (a small, red bump on the eyelid), Keratitis (infection of the cornea) Blepharitis (inflammation of the eyelids)
Additional Services We Can Provide Virtually:
Virtual Annual Health Workups
Take control of your health with our Virtual Annual Health Workups, designed for individuals without a family doctor or difficulty accessing their family doctor. During your appointment, our nurse practitioner will review your medical and family history, help identify potential chronic conditions like diabetes, high blood pressure or high cholesterol, and provide personalized health guidance.
How it works:
- Check your blood pressure beforehand at a pharmacy or with one of our nurses.
- Complete a virtual consultation.
- Get blood tests ordered, followed by a review of your results.
It’s convenient, thorough, and tailored to your health needs.
Medication Renewals
If you don't currently have a doctor (and/or if your doctor is not available) and you need a refill for a medication you've been taking for a stable condition, we may be able to help you with a medication renewal during an online consultation with a Nurse Practitioner.
However, there are some limitations:
- Prescription renewals are only available for medications you have been taking previously.
- The maximum renewal period is typically 3-6 months, and sometimes 12 months for very stable conditions. This will depend on the specific medication and your individual situation.
Certain medication classes cannot be renewed
- Controlled substances: In accordance with current provincial regulations and professional association guidelines; prescribing controlled substances in the context of virtual care is not permitted. These include: stimulants used for ADHD, narcotics/opioids, benzodiazepines, testosterone, and cannabis.
- Mental health medications cannot be renewed due to practice limitations in mental health for Primary Care Nurse Practitioners in the province of Quebec.
If you meet these criteria, a Nurse Practitioner can review your medical history and determine if a medication refill is appropriate. If approved, they can electronically send the prescription to your preferred pharmacy.
Online Consultations for Mental Health Services
Our dedicated team is here to support your mental well being with personalized care and evidence based approaches.
Conditions We Can Help With:
- Alcohol Use Disorder
- Depression
- Anxiety
- Postpartum Concerns
- Mood Disorders
To ensure the safety and appropriateness of care, we are unable to provide consultations for the following. If you are having any of these symptoms please follow up with your primary care physician or head to the closest ER:
- Active suicidal thoughts or ideations
- Thoughts of harming self or others
- History of Schizophrenia or Schizoaffective disorder
- Current Substance Use Disorder (Opioids, Marijuana)
- Hallucinations (seeing or hearing things that are not there)
- Neurodevelopmental disorders (Autism, ASD, Down syndrome)
- ADHD
- Eating disorders
- Alzheimer’s or Dementia concerns
We do not prescribe the following medications as part of our mental health services:
- Benzodiazepines
- Stimulants
- Opioids
- Hypnotics or Tranquilizers
Seasonal Allergy Management
Our Nurse Practitioners can help you manage your seasonal allergies through:
- Medications: Our Nurse Practitioners can prescribe oral antihistamines, ocular antihistamine drops, and/or nasal corticosteroid sprays to help manage your symptoms
- Lifestyle modifications: They can advise on lifestyle changes that may help reduce allergy symptoms and monitoring pollen forecasts.
- Referral to an allergist: Our NPs can refer you to an Allergist if your situation requires specialist evaluation, such as needing allergy testing, or evaluation for immunotherapy etc.
Erectile Dysfunction (ED) Treatment
Difficulty getting or maintaining an erection can be due to various factors like blood flow problems, nerve damage, hormonal imbalances, psychological issues, or certain medications.
Our Nurse Practitioners can evaluate your situation and symptoms and prescribe treatment if appropriate; however please note that sometimes it will be recommended to consult in person depending on your specific symptoms or medical history.
Management of Gastroesophageal Reflux Disease (GERD)
GERD is a condition where stomach acid backs up into the esophagus, the tube that connects your mouth to your stomach, causing heartburn, acid regurgitation (sour taste in mouth), and difficulty swallowing.
- Can be triggered by certain foods, beverages, medications, or lifestyle habits like overeating or smoking.
If you are experiencing the following symptoms, you should consult in person for a physical examination:
- abdominal pain,
- your symptoms are significantly worse than in the past
- vomiting
- difficulty swallowing
- unintentional weight loss
- decreased appetite
Please consult urgently (emergency department or 911) if you are vomiting blood, have bloody stools or very black, tarry stools, fever, ripping back pain, chest pain.
Asymptomatic STI Screening
Offering confidential screening for sexually transmitted infections (STIs) in individuals without symptoms
Medically Supervised Weight Loss
Unlock your best self with our personalized weight loss program. Our nurse practitioners will guide you every step of the way, offering tailored solutions that fit your lifestyle. Start your journey towards a healthier, happier you today!
Treatment of Various Infections
Yeast Infections (Vaginal or Oral Thrush)
Our Nurse Practitioners can diagnose and treat uncomplicated yeast infections through online consultations. This typically involves prescribing antifungal medication and/or vaginal culture testing as needed.
Cold Sores
Managing and providing treatment options for cold sores caused by the herpes simplex virus. Our NP will provide recommendations and prescribe treatments as needed.
Nail Fungus
Our Nurse Practitioners can evaluate (with photos) and prescribe treatment or testing depending on your specific situation.
Bacterial Vaginosis
Our Nurse Practitioners can diagnose and treat bacterial vaginosis through online consultations, typically prescribing antibiotics and/or vaginal culture testing as needed.
Mastitis
Mastitis is an inflammation (swelling) in the breast, which is usually caused by an infection. Our nurse practitioners can assess your situation and prescribe first line treatment (typically antibiotics and/or anti-inflammatories). We can only treat lactational (breastfeeding) mastitis. Depending on your specific situation, physical examination in-person may be recommended.